Scavenger Escape Room PRIVACY POLICY

Latest update: Friday 8 March, 2024

Thank you for reaching out to us regarding our privacy policy. The protection of personal user data is of utmost importance to us, and we take it very seriously. We have a dedicated Privacy Officer who can be reached via email at  protectiondata@scavengerescape.com.
In accordance with Article 24 of the GDPR, you can also contact our site administrator via postal mail. The address is Calle de la Palma 14, 28004, Madrid. Please note that this address is specifically for matters related to Article 24 GDPR.
If you have any concerns or questions about our privacy policy or how we handle personal data, please do not hesitate to contact us. We are committed to maintaining the privacy and security of our users' data and will do everything in our power to ensure that it is protected.

What is personal data?

Personal user data is any data that is identifiable to a particular person, for example, name, postal and email address, and usage data on this website. This website will only process your personal data if the law permits or if you have given your consent.
If you voluntarily choose to provide us with this information, it will only be used within the framework of the respective event, for example, in the context of you sending us a question that needs an individual response, or within the context of an application or its processes. This data will not be passed on to third parties.
If you use links on our website that lead to other, third party companies, be aware that we cannot control what information those companies may collect from you or your browser. To our knowledge, any linked websites on our page comply with standard privacy guidelines, but it’s best practice to review their privacy policies just in case. Please note that data transmission over the Internet (for example, when communicating by email) may have security vulnerabilities. Complete protection of your data from access by third parties is not possible.

What rights do you have concerning your data?

You have the following rights with respect to the personal data concerning you:
– Right to information and transparency: Users have the right to be informed about the collection, processing, and use of their personal data. Organizations must provide clear and concise information about the purposes and legal basis for processing personal data, the recipients of the data, and the rights of the users.

– Right to rectification or cancellation: Users have the right to request the correction of inaccurate or incomplete personal data, as well as its cancellation. If users believe that their data is incorrect or outdated, they can request the organization to update or rectify it.
– Right to restriction of processing: Users have the right to request the restriction of processing of their personal data in certain situations. This right allows users to limit the processing of their data temporarily while resolving disputes or other issues.
– Right to object to the processing: Users have the right to object to the processing of their personal data, including profiling, for direct marketing or legitimate interests pursued by the organization. Organizations must stop processing the data unless they demonstrate compelling legitimate grounds that override the user's interests, rights, and freedoms.
– Right to data portability: Users have the right to receive their personal data in a structured, commonly used, and machine-readable format. They can also request the transfer of their data from one organization to another, where technically feasible.

If you would like to exercise any of those rights, please:
•    contact us using our Contact details below
•    let us have enough information to identify you,
•    let us have proof of your identity and address, and
•    let us know the information to which your request relates.
A message in writing to protectiondata@scavengerescape.com or the postal address stated above is sufficient to assert your rights (e.g. you would like to know what information we store about you and would like it removed from our records). You also have the right to complain to us about the processing of your personal data by a data protection supervisory authority.
Scavenger Escape Madrid, S.L.U. (Calle de la Palma 14, 28004, Madrid, Tax number:  B87675559) as a service provider ("Service Provider") handles the customer’s (“Customer”) personal data - which it receives while doing business -, and processes them as described in this privacy policy.

Information, deletion, blocking, data transfer, right to complain

This website will inform you on request what personal data about you is stored. You also have the right to correct inaccurate data, delete or block data that is no longer needed, and any data that you have objected to from any further processing. A message in writing to protectiondata@scavengerescape.com or the Postal address provided will be sufficient.

You can send complaints related to data sharing choices to our Data Protection Officer (DPO) or to the Agencia de Protección de Datos whose current address can be found on the authority’s official website.
In the case of informational use of the website, e.g. if you do not register or otherwise provide us with information, we already collect the following personal data that your browser transmits to our server ( IP address – Date and time of the request – Time Zone Difference to Greenwich Mean Time (GMT) – Access Status / HTTP status code – Website from which the request comes – Browser – Operating system and its interface – Language and version of your browser).
The basis for data processing is Art. 6 para. 1 lit. f General Data Protection Regulation, which allows the processing of technically required data to ensure the stable and secure operation of the website. This data is usually deleted immediately after the end of the connection, but can be stored anonymously in server log files, subject to the above mentioned conditions.
If you contact us via email, mail or telephone, your details, including the contact details you provide in the message, will be stored for the purpose of processing the request and, in the event of follow-up questions, with us. We will consider your written request direct consent to do so, but only in regards to answering your request. We will not share this information with external third parties without your written consent.
The General Data Protection Regulation approves the right to data transfer. This is not related to the relationship between us and our users because we do not collect data that can be transferred to a third party.

The European Commission provides a platform for out-of-court online dispute resolution. According to the Regulation on consumer ODR, we are neither obligated nor willing to participate in a dispute settlement procedure (which can be found in this platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage) at a consumer arbitration board.

Data Storage

Data is stored and maintained by Service Provider in a protected database and it is not let to expend to a third party, only if the third party is taking part in the service or it is necessary in order to exercise the rights. Those who are entitled to use the data provided by the Service Provider are not entitled to transfer the data to any other person in any way. Customer is entitled to request information at any time, before, -during or after the use of the Provider’s service- about what kind of their personal data type is used or handled for which management purposes.
Service Provider keeps a record about all the provided services and the data which connected to it. Data processing is necessary for the performance of a contract in which the party concerned is required to take action on one of the parties or prior to the conclusion of the contract.
When Customer is making the reservation he or she irrevocably contributes to the processing of personal data as specified in this policy, in particular for the purpose of recording, organizing, storing, linking and analyzing it, as well as the persons specified below for processing or for the purpose of further processing, as long as data management is necessary in order to comply with the statutory requirement and/or fulfill the legal obligation for the Data Controller.
Customer acknowledges, expressly and irrevocably agrees that, if Customer has not fulfilled his or her obligations assumed to be fulfilled by mistake or delay, Service Provider is entitled to submit Customer’s data necessary for the claim and forwarded to contracted third parties acting on the claim, as well as transferring its claim to a third party. Data handling is necessary to enforce the legitimate interests of the Data Controller or a third party.
In our shop, surveillance cameras are operating to ensure the security of Customer no consent is required. Service Provider is entitled to deliver electronic advertisement or other addressed content to Customer in order to increase the efficiency of the service, the delivery is addressed to the Customer based on its consents.
Customer has the right to prohibit these activities of Service Provider.
If Customer considers that his personal data is being infringed, he /she may request information from Service Provider about the processing of his / her personal data and can request the rectification or cancellation of his / her personal data. Except for the statutory processing of the data. If you do not consider this information to be satisfactory, then Customer can ask help from the authority.

The examination of the Authority does not constitute as an administrative procedure. If Customer rights are damaged by the Service Provider, Customer can turn to the court.
How do we keep your information safe
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

Privacy Statement for the use of Facebook plugins (Facebook buttons)

Our website integrates plugins from the social network Facebook to enhance user interactivity and connectivity. These plugins may include the Facebook "Like" button, among other features, and are operated by Facebook Inc., headquartered at 1 Hacker Way, Menlo Park, California, 94025, USA. A comprehensive outline of all Facebook plugins can be accessed via their official resources (https://developers.facebook.com/docs/plugins/?locale=en_US).
As part of this integration, a direct link is established between your browser and Facebook's servers when you navigate our site. This connection enables Facebook to log that you've visited our site from your IP address. If you interact with the Facebook plugins, for example by clicking on the "Like" button, while logged into your Facebook account, these actions can be associated with your Facebook profile. Thus, Facebook may correlate your engagement with our content to your user account. We wish to clarify that as the hosts of our web pages, we do not receive detailed insights into the content of the data transmitted or its subsequent use by Facebook. For comprehensive information regarding Facebook's data practices, please review their Privacy Policy and Data Policy.
Should you prefer that Facebook not map your activity on our website to your Facebook account, we recommend that you log out from your Facebook account while visiting our site.

Privacy Policy for the use of Google Analytics

Our website utilizes the analytical tools provided by the service Google Analytics, managed by Google Inc., located at 1600 Amphitheatre Parkway, Mountain View, California, USA. Google Analytics employs "cookies," which are text files placed on your device, to help analyze how visitors use the site. The data generated by these cookies concerning your use of the website (including your IP address) is generally transferred to and stored on a Google server in the USA.
Further details on the handling of user data by Google Analytics are provided in Google's Privacy Policy (https://support.google.com/analytics/answer/6004245?hl=en).

TikTok Links

The TikTok service features are integrated into the Application. These features are provided by TikTok Technology Limited (for users in the European Economic Area and TikTok Information Technologies UK Limited, for users in the United Kingdom), whose physical address is at TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland or Kaleidoscope, 4 Lindsey Street, London, EC1A 9HP, United Kingdom.
If you are logged into your TikTok account, you can link the contents of the Application to your TikTok profile by clicking on the relevant button. This allows TikTok to associate your visit to the Application with your user account.
We emphasize that the Application has no knowledge of the content of the transmitted data and its use by TikTok. For more information, please refer to TikTok's Privacy Policy (https://www.tiktok.com/legal/page/eea/privacy-policy/es).

Browser plugin

You can inhibit the installation of cookies by configuring your browser settings accordingly; however, we advise that doing so might prevent you from fully experiencing all the functionalities of our website. Furthermore, to prevent Google from collecting and processing cookie-generated data related to your website usage (including your IP address), you can download and install a browser plugin from the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
These measures ensure your autonomy over your personal data while interacting with our website and associated third-party services.

Privacy Policy for the use of Instagram

Our websites incorporate the functionalities of Instagram, a service provided by Instagram Inc., located at 1601 Willow Road, Menlo Park, CA, 94025, USA. By employing the Instagram button while logged into your Instagram account, you can link content from our pages to your Instagram profile, thereby enabling Instagram to allocate your activities on our site to your user account. Please be aware that as the hosts of this content, we do not obtain any details of the transmitted data or its use by Instagram. For an in-depth understanding of Instagram’s data handling, we encourage you to consult their Privacy Policy (https://privacycenter.instagram.com/policy/?entry_point=ig_help_center_data_policy_redirect).
Privacy Policy for the use of Twitter
Our website seamlessly integrates with Twitter functionalities, provided by Twitter Inc., headquartered at 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. Through the use of Twitter's "Tweet" and "Retweet" features on our site, your interactions, including the pages you visit, are connected to your Twitter account and can be visible to other users in your network. Consequently, this information is also transmitted to Twitter.
Please be advised that as the host of this content, our knowledge about the specifics of the data shared with Twitter and its subsequent use is limited. We recommend reviewing the Twitter Privacy Policy (https://twitter.com/en/privacy) for a detailed understanding of their data handling practices.
You retain control over your privacy preferences on Twitter and can modify them at any time in your account settings (https://twitter.com/i/flow/login?input_flow_data=%7B%22requested_variant%22%3A%22eyJsYW5nIjoiZW4ifQ%3D%3D%22%7D). This option gives you the autonomy to manage how your information is shared and interacted with when using integrated Twitter services on our platform.

Cookies

To enhance your experience, our web pages utilize cookies—small text files that do not compromise your device’s security or contain any viruses. Cookies contribute to making our website more user-centric, efficient, and secure by saving on your computer and browser.
We predominantly use session cookies, which are designed to be automatically erased once you end your visit. Conversely, other cookies might be retained on your device until you opt to remove them, allowing our system to recognize your browser on subsequent visits.
For comprehensive management of cookies, you have the option to adjust your browser settings to notify you each time a cookie is proposed, enabling you to permit cookies in certain instances, refuse them in others, or completely prevent them, as well as to activate the deletion of cookies upon closing your browser. Be mindful that disabling cookies could diminish the functional scope of our website, potentially affecting your user experience.
By transparently outlining how we integrate services like Instagram and use cookies, we aim to empower you to make informed decisions regarding your privacy and the customization of your browsing experience on our site.

Changes on this Privacy Policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes in our Site or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

Customer may request information:
Scavenger Escape Madrid Ltd.
Calle de la Palma 14, 28004, Madrid
madrid@scavengerescape.com